As a project manager in the commercial construction industry at the time, Don Robertson experienced poor service and a level of corporate arrogance that often exists in the vacuum of a monopoly when dealing with rental companies in the area. He was going to do business differently and so Robertson Rent-All was born.
The business was originally located on Innes Road at Jeanne d'Arc Blvd. in Orleans and then moved down the street to a larger store in 1995. In 2006, the store moved to its current and much larger location at Innes and Tenth Line. Over time, small contractors and area homeowners grew to appreciate Robertson's commitment to service to the point where visiting the store was like going to see an old neighbour or a long time friend.
Through the years, Robertson Rent-All has remained unabashedly committed to their customers who, in turn, remain loyal to them. "We'll see some customers at a time when they're doing a renovation and then not see them for three or four years until they start another project," says Netta Robertson. "I can't imagine doing business any place else. Orléans has been very good to us." It is with that attitude and a die hard commitment to its customers that Robertson Rent-All has been able to hold its own and even thrive against competition. While renting is their specialty, Robertson Rent-All's forte is it's community involvement & support, regularly sponsoring local organizations, sports teams & events.
The biggest difference is service. Robertson Rent-All is unique in that they rent equipment by the hour. You can also reserve your equipment in advance and have it delivered to your home or site. If you ever have a problem with a piece of equipment during a job, they will come out and replace it for you if necessary.
"We've had the odd customer check out the competition, but they normally come back and tell us that our customer service is number one and we keep striving to do even more," says Don Robertson. "You can't stay complacent. You have to keep trying to do things better."
In an effort to constantly improve the way they do business, the Robertson's began searching for a larger location, but there wasn't much available in the area that fit with what they were looking for. Then in September of 2005 they located a piece of land for sale on Innes Road near Tenth Line and decided to construct their own building to fit their needs.
The 5,500 sq. ft. building was completed in January 2006 and they moved in and opened the doors on February 6, 2006. You can't miss it! It's the big red building next to the Bank of Montreal.
The new state of the art facility offers a complete line of hand and power tools including
Compaction Equipment, Flooring Equipment, Generators & Compressors, Ladders & Scaffold, Heating & Ventilation Equipment, Lawn & Garden Equipment, Earth Moving & Excavation Equipment, Highreach Equipment and much more! They also carry party equipment such as T
ables, Chairs, Tents & BBQ's. No matter what you need Robertson Rent-All likely has it. They even started renting & selling
RotoSpa Hot tubs which are delivered right to your backyard and set up. You will also find
Moving Boxes & Supplies for sale.
In 2012, Robertson Rent-All was awarded with the
Canadian Rental Operator of the Year (ROOTY) Award by the Canadian Rental Mart and Canadian Rental Service Magazine. The award recognizes
outstanding success,
innovation, and
safety in rental operations. It was presented by Bryan Baeumler of HGTV at the Canadian Rental Mart in Toronto.
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That same year, Robertson Rent-All also won the
Ontario Image Award which is awarded to a general rental tool house that exemplifies good housekeeping, attractive equipment and facilities, and general proficiency in the industry. This award was presented by the Canadian Rental Association.
Visit Robertson Rent-All & Robertson Equipment Store. You won't be disappointed!