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Frequently Asked Questions
Here you will find all the answers to the questions that are asked everyday. Feel free to call or email if you have any other questions. We are always happy to help!
Do you rent by the hour, day, week, month, etc?
Can I reserve equipment for a specific day?
How far in advance can I reserve something?
If I rent for a day, what time do I have to pick up?
If I rent something by the hour but decide to keep it for the day, should I call?
What if I decide to keep something longer?
What sort of deposit is required?
Can I leave a cash deposit?
Do I have to buy Insurance?
Are there any additional fees?
What happens if I need to cancel a reservation?
Is a reservation required?
Is there a special rate over the weekend or a holiday?
Do I have to pay for the equipment if it is raining and I can't use it?
Will you show me how the equipment works?
What happens if something breaks down?
What forms of payment do you accept?
Delivery & Pick Up
How much does delivery and pick up cost?
What time do you deliver?
How far do you deliver?
Do you deliver to Quebec?
Do I have to come into the store to set up a delivery?
Do I have to call you when I'm finished?
Do I get charged extra if I am done with the equipment but you are unable to pick up until the next day?
Do I get charged extra if multiple items are delivered at the same time?
Do I get charged a delivery fee if I get something delivered at the same time something is picked up?
How do your rates compare to other rental companies?
What kind of additional services do you offer?
Do you perform repairs on equipment?
Do you offer tune up specials?
What is the turn around time for repairs?